THE DIFFERENCE BETWEEN BULLYING & INCIVILITY

I frequently get asked by organizations to help them eliminate workplace bullying. The conversations we have are always about BULLYING – the physicians bullying the nurses, the nurses bullying each other and the support staff, etc. And then I go in, “pull back the covers and lift up the gown” to find out if there is really a bullying problem. The Difference Between Bullying and Incivility. Here is what I find: SOME bullying – not a ton, but an awful lot of incivility. Even though I’ve written about this, talked about this, and created a few videos about, I’m...

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L.E.A.D. a Difficult Patient Towards Respect

We know that nurses experience bad behaviors from co-workers. But what do we do when the insults, unreasonable demands and bad behaviors come from patients? Patient and visitor bullying and violence is on the rise!! However, with the emphasis on improving patient satisfaction scores, dealing with difficult patients can be even more challenging BUT not impossible. How to L.E.A.D. a Difficult Patient Towards Respect The next time you care for a difficult patient, follow this simple acronym to LEAD your patient toward respectful behavior. L: LISTEN As nurses, we see the horrific myriad of ways pain and fear can...

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COLOR YOUR WAY TO NURSING COMPETENCE with Adult Coloring Books

This post may contain affiliate links. Adult coloring has exploded in the marketplace. You can’t walk into a store without seeing displays of intricate coloring books and markers promising to reduce your stress and increase your creativity. I can remember when my daughters were little, getting out the box of coloring book and buckets of crayons were one of my favorite activities with them. There just something soothing and rewarding about seeing a black and white image come to life in color. There were times when I realized that my kids left the table and were engaged in the...

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Should a Manager Protect Employees from Bullying Coworkers?

Kelly was a hardworking new nurse but was yelled at and criticized constantly, blamed for things she didn’t do, and deliberately set up to fail by her bullying coworkers. This unit had a reputation of “eating their young” yet the manager consistently failed to address any claims of a bullying behavior. She just ignored it. When Kelly tried to file a complaint with her manager, she was told to “lighten up” and not to be so sensitive. The manager actually defended the perpetrators by saying that instead of Kelly complaining about them, she should try to learn from them....

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How Nurse Bullying Chose Me

So many nurses ask me why I chose bullying as my area of focus, but I didn’t really choose a career in bullying. Nurse Bullying Chose Me. Just like many of you, I know what it’s like to come into work, and beeline for the assignment board – not to see what patient assignment, but to see who you’re working with that day. Just like many of you, I know what it’s like to feel overwhelmed with gut-wrenching dread, knowing that I was working with a nurse who terrified me, because I lived it. And not surprisingly. Did you...

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ENDING THE SHIFT WARS IN NURSING

A war exists in healthcare – a war that has been plaguing our nursing profession for more than a century. This war brings with it injuries and casualties. This war is well known but rarely spoken about in public. What is this war? It’s the war between day shift and night shift. Ending the shift wars in Nursing! The day shift nurses think the night shift sit around all night sucking the liquids out of bon-bons. The night shift nurses think the day shift are the favorites and get all of the support, resources, food, and fun. So, what...

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When Nursing Competitive Behavior Crosses the Line Into Bullying

The opening games began in Rio last week, and with the flurry of competitions on TV and Olympic winners biting down on their medals, the high energy of athletes living their dream is infectious! How exciting to see the very moment that athletes reach the goal they’ve been training for their whole lives. We see our beautiful USA gymnastics team cheer each other on, and hug one another after a competition. The Italian women’s synchronized diving teams cried together after the success of one of their best dives. Athletes have a bond in their common goal of reaching the...

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Female-To-Female Bullying: Can Women be the Solution?

The feminine power in the world is rising; as a result, we are experiencing the most exciting and empowering time in history for women. Hillary Clinton is a candidate for our next president, and she isn’t the only powerful female force impacting the world. Thousands of other women carry a bright torch and are paving the way for other women to succeed. But are all women supporting other women? Female-To-Female Bullying: Can Women be the Solution? If we were to place our women leaders on a panel next our women bullies, what do you think our female trailblazers would...

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Caring for Patients and Others, Are They Nourished?

Eating out can be a nightmare for me and anyone brave enough to join me. I don’t eat meat AND I have crazy DEATH allergies. I’m allergic to sesame seeds/sesame oil, tree nuts, quinoa, and flax seeds. I carry a double pack of epinephrine with me at all times and rarely go a year without using it. My sister once said that if she were me, she would never eat out! Well, I travel 80% of the time. If I didn’t eat out, I’d starve to death! Over the years I’ve learned to be very careful – even asking...

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3 KEYS TO DEVELOPING ASSERTIVE COMMUNICATION SKILLS

It’s no secret that even as professionals, we encounter ineffective communication skills every day. We can see it in our co-workers who give us the cold shoulder or silently storm around the unit/department. We can see it in the unfortunate tirade of a boss who’s a “yeller” but insists she has an “open door” policy. Or in the physician who makes the false assumption that we can read minds. Perhaps we even see ineffective communication in ourselves. 3 Keys to Develop Assertive Communication Skills Communicating effectively is a core skill necessary for you to succeed. If you happen to...

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